TERMS OF SERVICE & PAYMENTS

• Our rates vary depending upon the type of project; therefore, we will quote rates based upon the details of each project. Written quotes or estimates will be provided upon request.
• A signed agreement must be received before the commencement of any project.
• A 50% retainer may be required prior to commencement of work. The remainder of the payment is due upon completion of service.
• A detailed invoice will be provided at the completion of the project or as outlined in the agreement and is due upon receipt.
• For services billed at an hourly rate, the minimum amount will be for one hour. Services will be invoiced in 15 minute increments.
• Additional expenses, such as postage, supplies, materials, etc. will generally be billed at cost, unless otherwise specified in the agreement.
• Monthly Services - Invoicing will be done on a monthly basis and payment is due upon receipt following invoicing, unless other arrangements are specified in the agreement. Additional hours are billed at the same retainer rate; however, unused time does not roll over to the next month
• GST will be applied to all invoices.
• Payment options include email money transfers, business checks, personal checks or money orders. $35.00 fee for all NSF cheques.
• Final proof-reading is the responsibility of the client. If errors are found and reported within 14 business days from the date the client receives the work, we will make the corrections at no charge.
  
• REFUNDS - There will be no refunds on work completed . Final proof-reading is the responsibility of the client. If errors are found and reported within 14 business days from the date the client receives the work, we will make the corrections at no charge.